Refund policy

I gladly accept exchanges 

Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Handmade items (i.e. amigurumi plush)
  • Custom or personalised orders
  • Digital downloads
  • Items on sale
  • Gift cards

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at madebymashumaro@hotmail.com.